Refund policy
Miss Savage Returns Policy
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
We do not refund for incorrect choice, however we will happily exchange goods or offer store credit if the goods are returned in their original condition within 14 days of purchase.
The cost of returning your order is the responsibility of the customer.
Before returning your item, please make sure it meets the following criteria:
- Claims must be made within 14 days of purchase.
- Do not return the goods unless your product has all tags intact, unworn and no make-up stains.
- Miss Savage will not be liable for losses during postage.
- Miss Savage does not pay for postage of returned items or replacement items.
- Goods must not be worn. Miss Savage has the right to refuse a return for credit or exchange if it is not in re-sellable condition. Miss Savage also will not accept the return if there are signs to suggest that the item has been worn, e.g. soiled, makeup stain or odour.
- Miss Savage purchases can be returned for an exchange or store credit note. Credit notes are valid online for 2 years from date of issue,.
- Pre-orders and Custom Orders can only be cancelled for an exchange or credit note.
- Item such as jewellery, undergarments and beauty products cannot be returned for hygiene reasons.
To start a return, you can contact us at formal@misssavage.com.au
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
